Customer expectations and regulatory change has led to increased responsibility on the provider to protect against pension fraud. Pension freedoms have created greater flexibility and access for customers but also encouraged fraudsters to target customer’s entire pots. If providers get the identification and verification system right they can create an opportunity by simplifying access to information for their customers whilst giving them comfort that their information is safe.
Listen to our podcast where Richard Howells, Head of Wealth, Life and Pensions for Experian, discusses how pension fraud is affecting more people than ever.