Commercial credit landscape: 3 areas of focus to survive and…

Commercial credit in the UK is undergoing huge change. It’s all about the customer. Providers creating a greater emphasis on customer experience will be sure to have an advantage. What’s...

Blog - Oct 2017
Data sharing in the SME environment

Commercial customers are no different to consumers. The way they are serviced by financial services may lag behind slightly in regards to processes and technology, but they are still people. I...

Blog - Oct 2017
Open Banking – Embracing change in Financial Services

The arrival of Open Banking next year will require the financial services industry to become more focused on the needs of the customer. This isn’t a bad thing. Quite the contrary, it offers...

Blog - Oct 2017
The Pensions Dashboard – is it a revolution for the…

The Pensions Dashboard has the potential to revolutionise the industry. Why? It provides a mechanism for pension holders to see and manage their accounts in one...

Blog - Oct 2017
What does the world we are entering look like? Innovative,…

For me, innovation is bringing new products and services to the marketplace. What I am seeing, certainly in the data driven world, is huge changes in technology and regulation. What this means is it...

Blog - Oct 2017
6 approaches for building customer trust and gaining consent for…

As your organisation takes steps to embed Open Banking into your everyday operations, it is important to consider the order of what you need to do. One of the first objectives is to gain consent from...

Blog - Oct 2017
How organisations can learn from disruptive innovators

Innovation has changed all markets and sectors, shifted us to an ‘always-on’ culture, and placed new-entrants and competitors at the centre of an environment where constant evolution is the norm....

Blog - Sep 2017
PSD2 – what is it?

PSD2 is a becoming a buzzword. It’s described and translated in numerous ways and for some, confusing in many ways too. Let’s look at what it is. So, PSD2 is the Payment Services Directive 2. Why...

Blog - Sep 2017
Digital transformation: banks need to think ahead … but not…

Customers now expect fast, efficient services as part of their everyday lives. Digital transformation is an on-going active programme for most large banks. It costs money, takes time and uses...

Blog - Aug 2017
Collections as we knew it has changed

After the 2008 economic downturn, the industry threw more resources at collections, often with underwhelming results. With the economic outlook for the coming years unclear, you need to be smart...

Blog - Aug 2017
Guest blog: How insurers are helping to protect their customers,…

Where are customers moving in terms of connected devices in the home? Our insight is that customers want to control and protect their environment – think smart lighting, security devices and...

Blog - Aug 2017
The increasing importance of personalised treatment and customer experience in…

The way a credit provider handles missed payments or financial difficulty is key to customers and their likelihood to stay with and recommend a brand, such as yours. Research shows that more than...

Blog - Aug 2017
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